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A B C D E F H L M O P R S T V



A Top
Document filled out at the Rental Company, which details the facts of the accident as well as the damage caused to the vehicle.
Coverage will apply if a Card Member or Passenger suffers an accidental death or accidental dismemberment as a direct result of an accident that occurs while within the rental vehicle. For complete details review the Description of Coverage and confirm what benefits are on your particular card. You can do this by clicking here for Benefits or contact us at 1-800-338-1670
Document you signed upon returning vehicle to the Rental Company which acknowledges that you/renter are aware of the damage caused to the rental vehicle.
Document listing additional authorized drivers for this rental contract.
An invoice provided by the rental company showing the cost attributed to the rental car company outside the normal course of doing business.
Administration Fees are costs attributed to the Rental Company's normal course of doing business. The Car Rental Loss and Damage Insurance1 provides coverage for administration fees when the Rental Company supports these costs.
Signed and notarized document stating you did not have a Homeowner or Renters insurance on the date of loss.
Signed and notarized document confirming you did not have a personal auto insurance policy on the date of loss.
An invoice provided by the rental company supporting the damaged vehicle was appraised.
Document is from a repair or body shop and should include a breakdown of parts and labor.
We will not file a claim with the Authorized Driver of the rental vehicle's auto insurance company but that information is required so we can verify their coverage and deductibles because the Car Rental Loss and Damage Insurance1 program is secondary coverage.
This is usually the first page of the Authorized Driver of the rental vehicle's auto insurance policy. It lists the coverage period/dates, policy number and deductibles and names of those covered under policy. When sending in document, please make sure the coverage/period dates show that they had coverage over the date of loss.
The name of the Authorized Driver's personal auto insurance company.
The phone number of the rental car driver's personal auto insurance company.
The collision and/or comprehensive deductible amounts on the Authorized Driver of the rental vehicle's personal auto insurance policy.
The policy number of the Authorized Driver of the rental vehicle's personal auto insurance policy.
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We will not file a claim with your Business auto insurance company but do require the information so that we can verify your coverage and deductibles because the Car Rental Loss and Damage Insurance1 program is excess coverage.
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The complete Car Rental Company rental location address can be found on the Rental Agreement or Contract that you received when picking up the rental vehicle.
The Car Rental Company may have given you a claim or reference number for the incident. If you received a letter from them regarding the incident it may be found there.
Car Rental Loss and Damage Insurance1 is a benefit that comes with your membership on most American Express Cards, at no additional cost to you.
If the Car Rental Company has already charged your card for damages, please reach out to us by calling the number on the back of your card to set up a dispute, or you may contact us at 1-800-338-1670 regarding any questions on your claim.
Card Member means a person who has been issued a United States of America based proprietary American Express Card, and who has a Permanent Residence in the 50 United States of American, the District of Columbia, Guam, Common Wealth of the Northern Marianas, Puerto Rico or the U.S. Virgin Islands. Card Member must rent the rental vehicle, sign the Rental Agreement with the Rental Company and take possession of, or permit an Authorized Driver to take possession of, the rental vehicle.

Car Rental Loss and Damage Insurance1 and Premium Car Rental Protection2 products may not be available to residents of certain states or territories.
Document which details the condition of the vehicle at time of rental pick up and return. Usually a diagram of the car is included detailing any pre-existing damage or damage that was found on the vehicle upon it's return.
Police officers issue citations for minor offenses especially traffic violations. The citation that an officer issues to a violator states the charge and requires an appearance before a judge on a specified date.
This is the Final Document from the Car Rental Company and is provided when the vehicle has been returned. It will detail the following: the final charges for the rental, $0 balance, method of payment, date and time returned and mileage on the rental vehicle.
Collision Damage Waiver (CDW) is an optional insurance policy that waives the right the Rental Company has to recover collision damages from the person renting the vehicle. The question asks if you declined the Full Collision Damage Waiver or similar option (CDW) offered by the Car Rental Company. Do not include partial CDW coverage in your answer.
This covers damage to your car when your car hits, or is hit by, another vehicle, or other object and pays to fix your vehicle less your deductible.
Collision coverage covers damage to your car as a result of an accident with another vehicle, object or overturn of your car. Comprehensive coverage covers your vehicle you may be driving for losses resulting from incidents other than collision. For example, comprehensive coverage insurance covers damage to your car if it is stolen, damaged by flood, fire or animals.
This covers your vehicle and sometimes other vehicles you may be driving for losses resulting from incidents other than collision. For example, comprehensive insurance covers damage to your car if it is stolen; or damaged by flood, fire or animals. Comprehensive insurance pays to fix your vehicle less your deductible.
There are situations when the Car Rental Loss and Damage Insurance1 program and your own personal auto insurance provide similar coverage for the same accident or loss. When this occurs, we may split the supported damages demanded by the Rental Company, with your personal auto carrier.
A copy of the salvage title from the rental company when the rental vehicle is declared a total loss.
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In an agreement made with your auto insurance company a deductible is the amount you pay out of pocket for damage resulting from a specific loss or accident.
Car Rental Loss and Damage Insurance1 is a secondary insurance plan. This means it reimburses the Card Member only for losses/expenses not covered by other plans, such as a partial collision damage waiver, any personal auto insurance, employer's auto insurance or reimbursement plan or other sources of insurance or indemnity. When these other plans apply, a Card Member must first seek payment or reimbursement and receive a determination based on the stated terms of the other plans that it does not provide coverage before qualifying for coverage under Car Rental Loss and Damage Insurance1.
A letter from the Rental Company stating their demands. It is a breakdown of the costs they are trying to recover. It may show the cost of repairs, Loss of Use and Admin fees.
The Description of Coverage describes the terms, conditions, and exclusions provided of the Car Rental Loss and Damage Insurance1 or Premium Car Rental Protection2 plans

To view those documents click one of the links below:
(1) Car Rental Loss and Damage Insurance1 americanexpress.com/CRLDIterms
(2) Premium Car Rental Protection2 americanexpress.com/premiumcarrental
Only payable if required by state law.
E Top
Document showing how much was charged to the Card Member for damages at the time of vehicle return.
F Top
Report from Car Rental Company that summarizes what rental vehicles were available for rent at the time the Card Member's rental vehicle was being repaired. This log must be location and class specific and will detail the utilization rate for each day claimed.
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Your homeowners insurance deductible is the amount you have agreed to pay for covered damage before insurance pays. The deductible amount can be found on the declarations page of your homeowners insurance policy.
The name of your homeowners insurance company. This can be found on on your homeowners insurance policy.
The policy number of your homeowners insurance policy. This can be found on your homeowners insurance policy.
Copy of your homeowners or renters insurance policy.
L Top
A detailed list of stolen items that include the owners name, purchase date and purchase price.
'Loss of Use' means the unavailability of a rental vehicle due to damage or theft and consequent loss of revenue by the Rental Company.
M Top
All medical bills pertaining to the injuries being claimed to have occurred as a result of this accident. They should state patient's name, date of service, procedure and cost.
It provides medical necessary treatment due to an Accident Injury suffered by Card Member, Authorized Driver, and/or Passenger as a direct result of an accident that occurs while within the rental vehicle. This benefit is secondary to other sources of insurance or indemnity*.

For Car Rental Loss and Damage Insurance1 this coverage is on select American Express cards. To view the benefits available on your particular card click here americanexpress.com/CRLDIterms.

*Utah and Vermont Residents who have Car Rental Loss and Damage Insurance coverage – accidental injury coverage is provided on a primary basis.
The Group number and policy number of your medical insurance plan. You may send in a copy of your medical insurance ID card.
The name of your medical insurance company.
The phone number of your medical insurance company.
Letter from your Medical insurance provider showing coverage has been exhausted.
Your monthly billing statement showing all rental company charges related to your rental vehicle.
O Top
This is the first Document you receive from the Car Rental Company when you pick up the vehicle. It will detail the following: If CDW/LDW* was accepted or declined, authorized drivers, mileage out and the credit card used to reserve/secure vehicle.

* Collision damage waiver (CDW), Loss damage waiver (LDW)
The original Certificate of Title from the rental company for unrecovered theft of the rental vehicle.
P Top
Document from a repair or body shop which details all parts replaced with their serial number and price per part.
This means you used your eligible American Express Card to hold or place a deposit at the time the rental is checked out and paid for the Entire Rental from the Rental Company. Coverage will not be activated if you pay for any portion of the rental vehicle by some other means

Entire Rental means the full rental cost for a rental vehicle, less any applicable Rental Company discount/coupon applied to the rental rate, charged to an eligible American Express Card and/or combined with American Express Membership Rewards Points or American Express Pay with Points programs. Entire Rental does not include fees on a rental vehicle defrayed in full or in part with loyalty points from the Rental Companies or Common Carrier Frequent Flyer Miles.

Entire Rental requirement only applies to Car Rental Loss and Damage Insurance1. To activate Premium Car Rental Protection2 coverage it can be full or partial rental cost of a rental vehicle.
We will not file a claim with your Personal auto insurance company but do require the information so that we can verify your coverage and deductibles because the Car Rental Loss and Damage Insurance1 program is secondary coverage.
Letter from your personal auto insurance provider showing medical coverage has been exhausted.
Your personal auto insurance documentation which contains all policy language. In the Policy Jacket you will find the Insuring Agreement(s), Exclusions, Conditions and Definitions.
Receipt(s) showing cost of items being claimed under the Personal Effects coverage.

For Car Rental Loss and Damage Insurance1 this coverage is on select American Express cards. To view the benefits available on your particular card click here americanexpress.com/CRLDIterms.
Photos need to clearly show damage on vehicle.
Document from the local authorities which details the facts surrounding the loss to the rental vehicle.
Report from local authorities which details the facts of the loss as well as referencing the damaged/stolen personal effects being claimed.

For Car Rental Loss and Damage Insurance1 this coverage is on select American Express cards. To view the benefits available on your particular card click here americanexpress.com/CRLDIterms.
Premium Car Rental Protection2 is a fee service that can enhance the coverage that comes with your Card with primary insurance for damage to or theft of the rental vehicle, Accidental Death & Dismemberment benefits, and medical and personal property coverage.
Copy of your prepaid rental receipt confirming the payment of your rental via a third party such as Priceline, Orbitz, Expedia, Auto Europe, etc. This receipt must also reflect the method of payment used.
This report shows rental vehicle condition prior to the Card Member's rental of the vehicle. Contains vehicle condition for the prior rental right before the Card Member's rental.
The receipt showing the Car Rental Company paid for the repairs to the vehicle.
To assist us with verification of your permanent home residence address by sending a copy of one of the following documents that list your physical home address:
- State ID
- Utility Billing Statement
- Rental or Lease Agreement
- Home Mortgage or Homeowner’s Insurance Documentation
- Personal Auto Insurance Declarations Page
- Voter Registration Card
Invoice showing the amount the Rental Company paid to purchase the vehicle.
R Top
Recovered means that the vehicle has been found even if it is at a different location other than the Car Rental Company (i.e. Police impound lot, Towing co. lot, etc.).
This is found on the Rental Agreement or Contract that you received when picking up the car rental. It can include letters and numbers and is often at the top of the document.
Full address of Car Rental Company pick-up location.
Name of Car Rental Company that vehicle was rented from.
This is usually the first page of your auto insurance policy. It lists your coverage period/dates, policy number and deductibles and names of those covered under policy. When sending in document, please make sure the coverage/period dates show that you had coverage over the date of loss.
Your collision and/or comprehensive deductible amounts on your business auto insurance policy.
The name of your business auto insurance company.
The phone number of your business auto insurance company.
The policy number of your business auto insurance policy.
This is usually the first page of your auto insurance policy. It lists your coverage period/dates, policy number and deductibles and names of those covered under policy. When sending in document, please make sure the coverage/period dates show that you had coverage over the date of loss.
Your collision and/or comprehensive deductible amounts on your personal auto insurance policy.
The name of your personal auto insurance company.
The phone number of your personal auto insurance company.
The policy number of your personal auto insurance policy.
S Top
Document detailing the sale price of the damaged rental vehicle.
Medical form authorizing use or disclosure of protected health information.
Mandatory federal form advising if you have Medicare available to you.
The assigned licensed claims examiner is requesting the rental car company to sign a document releasing the Card Member of all damages and fees.
The Car Rental Loss and Damage Insurance1 covers charges related to the rental vehicle subsequent to the accident, such as expenses for towing (which are not covered by other roadside assistance programs available to American Express Card Members) and storage, which are charged by the nearest vendor or facility capable of rendering assistance and which are the usual and customary charges in the locale where the accident occurred. Storage and Towing charges must be supported with invoices in order for coverage to be considered.
Document which details the towing and/or storage charges after the accident.
T Top
This document contains the rules for renting the vehicle that the Car Rental Company gives to the renter. Usually a separate document from the Rental Agreement/Contract.
V Top
Document showing the original vehicle rented and when the vehicle exchange occurred.
Vehicle identification numbers (also called VINs or serial numbers) identify the exact vehicle you rented. This can be found on your Rental Agreement/Contract. It usually contains 17 characters which may be capital letters A through Z & numbers 1 through 0; however, the letters I, O and Q are never used in order to avoid mistakes of misreading. No signs or spaces are allowed in the VIN.
Records reflecting previous ongoing maintenance for the vehicle involved in the above mentioned loss.

1 Car Rental Loss and Damage Insurance is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ under Policy AX0925, Policy AX0925-PR, Policy AX0925-VI, or Policy CRLDI-IND. For residents of GU and MP, the Plan is underwritten by Tokio Marine Pacific Insurance Limited, Hagatna, Guam under Policy CRCB000000108. This benefit is not available to residents of American Samoa, Federated States of Micronesia, Marshall Islands, Palau and the US Minor Outlying Islands. Coverage is determined by the terms, conditions, and exclusions of the Policies applicable to your Card and is subject to change with notice. This document does not supplement or replace the Policies. Coverage applies for the first 30 days of a vehicle rental and when rented from a Car Rental Company. Coverage is not available for ride-sharing companies that allow individuals to rent out their personal vehicle. This policy does not cover some vehicles, e.g. off-road vehicles, limousines and antique cars as described in the Terms and Conditions. This product provides secondary coverage. This means it pays eligible benefits not paid by any primary insurance that you have. This product provides collision damage to the rented vehicle but does not cover such things as damages to other vehicles or property. For full Terms and Conditions, see americanexpress.com/CRLDIterms.

2Premium Car Rental Protection is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ. Coverage is determined by the terms, conditions, and exclusions of AX0610 or Policy PCRP-IND and is subject to change with notice. This document does not supplement or replace the Policy. This product may not be available in certain states