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For your Claim related questions or to forward us additional information or required documents please contact us at:

PHONE NUMBERS
Car Rental Loss and Damage Insurance1
Customer Service and Claims Department Toll-free: 1-800-338-1670
International Collect: 1-216-617-2500

Premium Car Rental Protection2
Customer Service and Claims Department Toll-free: 1-800-326-2078
Enrollment Toll-free: 1-800-858-5947
International Collect: 1-216-617-2500

Hours of Operation:
Customer Service 24 hours a day, 7 days a week
Claims Department Monday to Friday 9:00 am - 5:00 pm est

FAX NUMBERS
For both programs listed above
Fax: 1-216-617-2920

EMAIL
For both programs listed above
AMEXCRLDP@UFAC-CLAIMS.COM

MAIL
Car Rental Loss and Damage Insurance1
P.O. Box 94729
Cleveland, OH 44101-4729

Premium Car Rental Protection2
P.O. Box 94729
Cleveland, OH 44101-4729


1 Car Rental Loss and Damage Insurance is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ under Policy AX0925, Policy AX0925-PR, Policy AX0925-VI, or Policy CRLDI-IND. For residents of GU and MP, the Plan is underwritten by Tokio Marine Pacific Insurance Limited, Hagatna, Guam under Policy CRCB000000108. This benefit is not available to residents of American Samoa, Federated States of Micronesia, Marshall Islands, Palau and the US Minor Outlying Islands. Coverage is determined by the terms, conditions, and exclusions of the Policies applicable to your Card and is subject to change with notice. This document does not supplement or replace the Policies. Coverage applies for the first 30 days of a vehicle rental and when rented from a Car Rental Company. Coverage is not available for ride-sharing companies that allow individuals to rent out their personal vehicle. This policy does not cover some vehicles, e.g. off-road vehicles, limousines and antique cars as described in the Terms and Conditions. This product provides secondary coverage. This means it pays eligible benefits not paid by any primary insurance that you have. This product provides collision damage to the rented vehicle but does not cover such things as damages to other vehicles or property. For full Terms and Conditions, see americanexpress.com/CRLDIterms.

2Premium Car Rental Protection is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ. Coverage is determined by the terms, conditions, and exclusions of AX0610 or Policy PCRP-IND and is subject to change with notice. This document does not supplement or replace the Policy. This product may not be available in certain states.