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Online Claim Status

Thank you for visiting the Claims Center for Car Rental Loss and Damage Insurance1 and Premium Car Rental Protection2.

Here you can view:
  • - The status of your claim
  • - A list of required documents
  • - Frequently Asked Questions
  • - A Glossary of documents and terms found on this site
  • - Your Card benefits
  • - Our Contact Information
  • - Our Claim Filing site

To check on the status of an existing claim, please complete the information below



1 Car Rental Loss and Damage Insurance is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ under Policy AX0925, Policy AX0925-PR, Policy AX0925-VI, or Policy CRLDI-IND. For residents of GU and MP, the Plan is underwritten by Tokio Marine Pacific Insurance Limited, Hagatna, Guam under Policy CRCB000000108. This benefit is not available to residents of American Samoa, Federated States of Micronesia, Marshall Islands, Palau and the US Minor Outlying Islands. Coverage is determined by the terms, conditions, and exclusions of the Policies applicable to your Card and is subject to change with notice. This document does not supplement or replace the Policies. Coverage applies for the first 30 days of a vehicle rental and when rented from a Car Rental Company. Coverage is not available for ride-sharing companies that allow individuals to rent out their personal vehicle. This policy does not cover some vehicles, e.g. off-road vehicles, limousines and antique cars as described in the Terms and Conditions. This product provides secondary coverage. This means it pays eligible benefits not paid by any primary insurance that you have. This product provides collision damage to the rented vehicle but does not cover such things as damages to other vehicles or property. For full Terms and Conditions, see americanexpress.com/CRLDIterms.

2Premium Car Rental Protection is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ. Coverage is determined by the terms, conditions, and exclusions of AX0610 or Policy PCRP-IND and is subject to change with notice. This document does not supplement or replace the Policy. This product may not be available in certain states.